Error code list

This section provides a list of error identifiers that are displayed in the Status Timeline, including the following items for each identifier.

Item	Description
Message	Message assigned to the error identifier
Content	Details of the error
Action	How to resolve the error

Component default

NO_MEMORY

Item	Description
Message	Low memory
Content	Not enough memory on the machine running SpeeDBee Synapse.
Action	Stop components not in use. In addition, make sure that unnecessary data collection and other wasteful settings are not configured. If the error still persists, consult your System Administrator and add more memory or to adjust with other applications.

PARAMETER_PARSE_ERROR

Item	Description
Message	Parameter parsing error
Content	The configuration file has not been saved in the correct format. The settings may be corrupted.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

PARAMETER_FORMAT_ERROR

Item	Description
Message	Parameter error
Content	The configuration file contains incorrect parameters.
Action	In the Compute Collector, this error occurs if no variable or expression is set. In other components, it may also occur due to poor configurations, such as an incorrect Azure connection string. Check the configuration of the relevant component. If the error persists, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

FRAMEWORK_ERROR

Item	Description
Message	Framework api error
Content	An error occurred in the internal framework used by the relevant component.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

DISK_FULL

Item	Description
Message	Disk full
Content	Not enough storage space on the machine running SpeeDBee Synapse.
Action	You need to take some action, such as deleting unnecessary files. Consult your System Administrator and free up storage space.

IO_ERROR

Item	Description
Message	IO error
Content	Failed in I/O processing on the machine running SpeeDBee Synapse. (E.g., storage read/write failure)
Action	Consult your System Administrator and make confirmation on the storage status and the like. (E.g., possibility of failure)

NETWORK_ACCESS_ERROR

Item	Description
Message	Network access error
Content	A communication error occurred in the relevant component.
Action	(Action 1) Make sure that the machine running SpeeDBee Synapse is connected to the network. (Action 2) Make sure that the device or service to which the relevant component communicates is enabled for communication.

PROCESSING_DELAY

Item	Description
Message	Processing delay
Content	Processing is delayed on the relevant component.
Action	(Action 1) Reduce the count of data items sent and received by the relevant component. (Action 2) Stop or remove unnecessary components that are running on SpeeDBee Synapse. (Action 3) Check whether no delay has occurred in the network of the machine running SpeeDBee Synapse.

INVALID_REGEX

Item	Description
Message	Regex error
Content	A setting of the relevant component has the input of a regular expression in an incorrect format.
Action	1. Open the configuration screen of the relevant component. 2. Check the settings to identify the one with the input of a regular expression in an incorrect format. 3. For the setting confirmed in step 2, enter a regular expression in the correct format, and save it. 4. Restart the relevant component.

COMPONENT_DATA_MISMATCH

Item	Description
Message	No data for the component matching the specified parameters Note: This message includes the following information. ▪ Component ▪ Data
Content	No data corresponds to the contents specified in the settings. In this state, no action is taken according to the relevant configuration.
Action	1. Confirm the component and data included in the message. 2. Right-click the IN Port of the relevant component. 3. Specify "Receive and set data definitions" for the "Setting option" setting, and check the data list. 4. Open the configuration screen of the relevant component. 5. For the setting with the data confirmed in step 1 specified, enter the data confirmed in step 3, and save it. Note: If you use a regular expression to specify data, enter the regular expression that contains at least one item of data confirmed in step 3. 6. Restart the relevant component.

STATISTICS_INIT_ERROR

Item	Description
Message	Statistical processing Initialization error
Content	Failed to initialize statistical processing.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

STATISTICS_INSERT_ERROR

Item	Description
Message	Statistics registration error
Content	Failed to register a statistic value.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

UNAVAILABLE_DATA_TYPE

Item	Description
Message	An invalid type was specified in the conditional expression Note: This message includes the following information. ▪ Component ▪ Data
Content	The specified type cannot be used for data in a conditional expression. For example, strings and arrays cannot be used in conditional expressions.
Action	1. Confirm the component and data included in the message. 2. Open the configuration screen of the relevant component. 3. For the setting with the data type confirmed in step 1 specified, specify the appropriate data type, and save it. 4. Restart the relevant component.

UNKNOWN_ERROR

Item	Description
Message	Unknown error
Content	An unknown error occurred.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

INTERNAL_ERROR

Item	Description
Message	Unexpected Error
Content	An error occurred that does not correspond to other error identifiers.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

Resource Collector

CPUUSAGE_OPENREAD_ERROR

Item	Description
Message	CPU usage open error
Content	Unable to access the following file containing CPU usage information. /proc/stat
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

CPUUSAGE_FORMAT_ERROR

Item	Description
Message	CPU usage acquisition error
Content	Failed to retrieve CPU usage information from the following file. /proc/stat
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

CPUFREQ_OPENREAD_ERROR

Item	Description
Message	CPU frequency open error
Content	Unable to access the following file containing CPU frequency information. /sys/devices/system/cpu/cpu*/cpufreq/cpuinfo_cur_freq
Action	The CPU frequency is not acquirable depending on your machine or platform. If the above file exists and this error occurs, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

CPUFREQ_FORMAT_ERROR

Item	Description
Message	CPU frequency acquisition error
Content	Failed to retrieve CPU frequency information from the following file. /sys/devices/system/cpu/cpu*/cpufreq/cpuinfo_cur_freq
Action	The CPU frequency is not acquirable depending on your machine or platform. If the above file exists and this error occurs, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

CPUTEMP_OPENREAD_ERROR

Item	Description
Message	CPU temperature open error
Content	Unable to access the following file containing CPU temperature information. /sys/class/thermal/thermal_zone0/temp
Action	The CPU temperature is not acquirable depending on your machine or platform. If the above file exists and this error occurs, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

CPUTEMP_FORMAT_ERROR

Item	Description
Message	CPU temperature acquisition error
Content	Failed to retrieve CPU temperature information from the following file. /sys/class/thermal/thermal_zone0/temp
Action	The CPU temperature is not acquirable depending on your machine or platform. If the above file exists and this error occurs, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

IOSTAT_NOT_FOUND

Item	Description
Message	IO device error
Content	The following file containing IO information does not exist. /dev/{"I/O device" setting}
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

IOSTAT_OPENREAD_ERROR

Item	Description
Message	IO open error
Content	Unable to access the following file containing IO information. /dev/{"I/O device" setting}
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

IOSTAT_FORMAT_ERROR

Item	Description
Message	IO acquisition error
Content	Failed to retrieve IO information from the following file. /dev/{"I/O device" setting}
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

IOSTAT_STORAGE_MOUNT_POINT_ERROR

Item	Description
Message	IO unacquirable (unable to get mount point) Note: This message includes the following information. ▪ Device name
Content	Mount point information is not defined correctly in the configuration file.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

IOSTAT_STORAGE_INFO_ERROR

Item	Description
Message	IO unacquirable (unable to get information with statvfs) Note: This message includes the following information. ▪ Device name ▪ Mount point ▪ Status
Content	Failed to get IO information using the statvfs command for the mount point defined in the configuration file.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

MEM_OPENREAD_ERROR

Item	Description
Message	Memory open error
Content	Unable to access the following file containing memory information. /proc/meminfo
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

MEM_FORMAT_ERROR

Item	Description
Message	Memory acquisition error
Content	Failed to retrieve memory information from the following file. /proc/meminfo
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

NETWORK_OPENREAD_ERROR

Item	Description
Message	Network open error
Content	Unable to access the following file containing network information. /proc/net/dev
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

NETWORK_FORMAT_ERROR

Item	Description
Message	Network acquisition error
Content	Failed to retrieve network information from the following file. /proc/net/dev
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

PLC Collector

CONNECTION_REFUSED

Item	Description
Message	Disconnected
Content	The PLC has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the configuration on the PLC side for the host and port capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component.

NETWORK_TIMEOUT

Item	Description
Message	Timeout Note: This message includes the following information. ▪ Address ▪ Port number ▪ Setting timeout value ▪ Operation type
Content	(When the operation type is connect or close) Failed to connect the PLC within the time specified for the "Connect timeout" setting. (When the operation type is receive or send) Failed to receive data from the PLC within the time specified for the "Read timeout" setting.
Action	1. Confirm the operation type included in the message. 2. Open the configuration screen of the relevant component. 3. (When the operation type confirmed in step 1 is connect or close) Increase the "Connect timeout" setting. (When the operation type confirmed in step 1 is receive or send) Increase the "Read timeout" setting. 4. Restart the relevant component.

SERIAL_CONNECTION_REFUSED

Item	Description
Message	Disconnected (Serial Communication)
Content	The PLC has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the PLC settings for the correct "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit". 2. Open the configuration screen of the relevant component. 3. Enter and save the values confirmed in step 1 for the "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit" settings. 4. Restart the relevant component.

SERIAL_NETWORK_TIMEOUT

Item	Description
Message	Timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Failed to receive data from the PLC within the time specified for the "Read timeout" setting.
Action	1. Open the configuration screen of the relevant component. 2. Increase the "Read timeout" setting. 3. Restart the relevant component.

SERIAL_NETWORK_ACCESS_ERROR

Item	Description
Message	Communication error Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Error number ▪ Operation type
Content	(When the operation type is connect) Failed to connect to the PLC. (When the operation type is receive or send) Failed to send or receive data to/from the PLC.
Action	1. Confirm the operation type included in the message. (If the operation type confirmed in step 1 is connect) 2. Open the configuration screen of the relevant component. 3. Check the PLC settings for the correct "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit", and enter and save the confirmed settings. 4. Restart the relevant component. (If the operation type confirmed in step 1 is receive or send) 2. Check for any connection issues with the PLC.

SERIAL_LOCK_TIMEOUT

Item	Description
Message	Connection exclusive control timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Could not connect to the PLC within the time specified for the "Connect timeout" setting because another component using the same device is currently connected.
Action	1. Open the configuration screen of the relevant component. 2. Increase the value of the "Connect timeout" setting. 3. Restart the relevant component.

REGISTER_ADDRESS_ERROR

Item	Description
Message	Specified register is invalid Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address not supporting bit specification has been entered in the "Address" setting with bit specification.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that supports bit specification, and save it. 4. Restart the relevant component.

REGISTER_ADDRESS_RANGE_ERROR

Item	Description
Message	Incorrect register address Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address that cannot be handled by the PLC protocol has been entered in the "Address" setting.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that can be handled by the PLC protocol, and save it. 4. Restart the relevant component. Note: Refer to the manual of the relevant device and others for usable addresses and their range.

REGISTER_ADDRESS_DATA_TYPE_ERROR

Item	Description
Message	Incorrect data type Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A data type different from the configuration on the PLC side has been specified for the "Data type" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the PLC configuration for the data type of the register confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Data type" setting of the register confirmed in step 1, specify the data type confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_ADDRESS_SIZE_ERROR

Item	Description
Message	Incorrect number of contiguous regions Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	The number of contiguous regions different from the configuration on the PLC side has been entered for the "Num array" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the PLC configuration for the number of contiguous regions confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Num array" setting of the register confirmed in step 1, enter the number of contiguous regions confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_READ_ERROR

Item	Description
Message	Register acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed to get the register.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

GROUP_REGISTER_READ_ERROR

Item	Description
Message	Register batch acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed in register batch acquisition.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

Modbus Collector

CONNECTION_REFUSED

Item	Description
Message	Disconnected
Content	The device has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the configuration on the device side for the host and port capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component.

NETWORK_TIMEOUT

Item	Description
Message	Timeout Note: This message includes the following information. ▪ Address ▪ Port number ▪ Setting timeout value ▪ Operation type
Content	(When the operation type is connect or close) Failed to connect to the device within the time specified for the "Connect timeout" setting. (When the operation type is receive or send) Failed to receive data from the device within the time specified for the "Read timeout" setting.
Action	1. Confirm the operation type included in the message. 2. Open the configuration screen of the relevant component. 3. (When the operation type confirmed in step 1 is connect or close) Increase the "Connect timeout" setting. (When the operation type confirmed in step 1 is receive or send) Increase the "Read timeout" setting. 4. Restart the relevant component.

SERIAL_CONNECTION_REFUSED

Item	Description
Message	Disconnected (Serial Communication)
Content	The device has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the device settings for the correct "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits". 2. Open the configuration screen of the relevant component. 3. Enter and save the values confirmed in step 1 for the "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits" settings. 4. Restart the relevant component.

SERIAL_NETWORK_TIMEOUT

Item	Description
Message	Timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Failed to receive data from the device within the time specified for the "Read timeout" setting.
Action	1. Open the configuration screen of the relevant component. 2. Increase the "Read timeout" setting. 3. Restart the relevant component.

SERIAL_NETWORK_ACCESS_ERROR

Item	Description
Message	Communication error Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Error number ▪ Operation type
Content	(When the operation type is connect) Failed to connect to the device. (When the operation type is receive or send) Failed to send or receive data to/from the device.
Action	1. Confirm the operation type included in the message. (If the operation type confirmed in step 1 is connect) 2. Open the configuration screen of the relevant component. 3. Check the device settings for the correct "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits", and enter and save the confirmed settings. 4. Restart the relevant component. (If the operation type confirmed in step 1 is receive or send) 2. Check for any connection issues with the device.

SERIAL_LOCK_TIMEOUT

Item	Description
Message	Connection exclusive control timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Could not connect to the device within the time specified for the "Connect timeout" setting because another component using the same device is currently connected.
Action	1. Open the configuration screen of the relevant component. 2. Increase the value of the "Connect timeout" setting. 3. Restart the relevant component.

REGISTER_ADDRESS_ERROR

Item	Description
Message	Specified register is invalid Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address not supporting bit specification has been entered in the "Address" setting with bit specification.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that supports bit specification, and save it. 4. Restart the relevant component.

REGISTER_ADDRESS_RANGE_ERROR

Item	Description
Message	Incorrect register address Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address that cannot be handled by the device protocol has been entered for the "Address" setting.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that can be handled by the device protocol, and save it. 4. Restart the relevant component. Note: Refer to the manual of the relevant device and others for usable addresses and their range.

REGISTER_ADDRESS_DATA_TYPE_ERROR

Item	Description
Message	Incorrect data type Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A data type different from the configuration on the device side has been specified for the "Data type" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the configuration on the device side for the data type of the register confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Data type" setting of the register confirmed in step 1, specify the data type confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_ADDRESS_SIZE_ERROR

Item	Description
Message	Incorrect number of contiguous regions Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	The number of contiguous regions different from the configuration on the device side has been entered for the "Num array" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the configuration on the device side for the number of contiguous regions confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Num array" setting of the register confirmed in step 1, enter the number of contiguous regions confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_READ_ERROR

Item	Description
Message	Register acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed to get the register.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

GROUP_REGISTER_READ_ERROR

Item	Description
Message	Register batch acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed in register batch acquisition.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

EtherNet/IP Collector

TYPE_MISMATCH

Item	Description
Message	Type mismatch Note: This message includes the following information. ▪ Tag name ▪ Setting type ▪ Read type
Content	A data type different from the configuration on the device side has been specified for the "Data type" setting.
Action	1. Confirm the tag name, the setting type, and the read type included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Data type" setting of the tag confirmed in step 1, specify the read tag type confirmed in step 1, and save it. 4. Restart the relevant component.

UNKNOWN_TAG

Item	Description
Message	Specified tag unreadable Note: This message includes the following information. ▪ Tag name
Content	Data for the specified tag is unavailable. Note: This error occurs when the "Setting option" setting is "Variable".
Action	1. Confirm the tag name included in the message. 2. Check the configuration on the device side for the correct tag name. 3. Open the configuration screen of the relevant component. 4. For the "Variable name" setting of the tag confirmed in step 1, enter the tag name confirmed in step 2, and save it. 5. Restart the relevant component.

CIP_SETTING_ERROR

Item	Description
Message	CIP object setting error Note: This message includes the following information. ▪ Class ID ▪ Instance ID ▪ Attribute ID
Content	Data for the specified CIP object unavailable. Note: This error occurs when the "Setting option" setting is "CIP object".
Action	1. Confirm the class ID, instance ID, and attribute ID included in the message. 2. Check the configuration on the device side for the correct class ID, instance ID, and attribute ID. 3. Open the configuration screen of the relevant component. 4. For the "Class ID", "Instance ID", and "Attribute ID" settings of the CIP object confirmed in step 1, enter the information confirmed in step 2, and save them. 5. Restart the relevant component. Note: Refer to the manual of the relevant device and others for accessible CIP objects.

ARRAYSIZE_MISMATCH

Item	Description
Message	Array size error Note: This message includes the following information. ▪ Column name
Content	The received data array size is less than the number of arrays specified for the "Array size" setting.
Action	1. Confirm the column name included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Array size" setting of the column confirmed in step 1, enter a smaller number, and save it. 4. Restart the relevant component.

READ_TIME_OVER

Item	Description
Message	Read time over Note: This message includes the following information. ▪ Time taken to load
Content	Reading data is taking longer than the interval specified for the "Get Interval" setting.
Action	1. Confirm the time taken to read data included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Get Interval" setting, enter a time longer than the time confirmed in step 1, and save it. 4. Restart the relevant component.

Compute Collector

EXPRESSION_FORMAT_ERROR

Item	Description
Message	Incorrect formatting of formulas Note: This message includes the following information. ▪ Output name
Content	An expression in an incorrect format has been entered in the "Expression" setting.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

SOME_VARIABLE_NOT_SPECIFIED

Item	Description
Message	Some variables in the formula are not specified Note: This message includes the following information. ▪ Output name ▪ Variable name
Content	The "Expression" setting contains undefined variables.
Action	(Workaround 1) 1. Confirm the output name and variable name included in the message. 2. Open the configuration screen of the relevant component. 3. Add input data whose setting "Variable name" is the same as the variable name confirmed in step 1. 4. For the "Trigger variable" setting of the output data confirmed in step 1, specify the variable added in step 3, and save it. 5. Restart the relevant component. (Workaround 2) 1. Confirm the output name and variable name included in the message. 2. Open the configuration screen of the relevant component. 3. From the "Expression" setting of the output data confirmed in step 1, remove the variable confirmed in step 1, and save it. 4. Restart the relevant component.

NO_TRIGGER_SPECIFIED

Item	Description
Message	No trigger is set on any of the variables Note: This message includes the following information. ▪ Output name
Content	The "Trigger variable" setting has no variable entries.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

EVALUATION_ERROR

Item	Description
Message	Formula Evaluation Error Note: This message includes the following information. ▪ Output name ▪ Error status
Content	Failed to evaluate the "Expression" setting.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

NO_VARIABLE_SPECIFIED

Item	Description
Message	Not a single variable is specified in the formula. Note: This message includes the following information. ▪ Output name
Content	The "Expression" setting does not contain the variable specified in the "Trigger variable" setting.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

COMPUTE_ERROR

Item	Description
Message	Error in arithmetic operation Note: This message includes the following information. ▪ Output name
Content	An error occurred during execution of the "Expression" setting.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

OUTCOLUMN_CREATE_ERROR

Item	Description
Message	Failed to create output column Note: This message includes the following information. ▪ Output name
Content	Failed to generate an output column for registering the execution result of the "Expression" setting.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

OUTCOLUMN_INSERT_ERROR

Item	Description
Message	Failed to register data in output column Note: This message includes the following information. ▪ Output name
Content	Failed to register the execution result of the "Expression" setting in the output column.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

VARIABLE_NOT_UNIQUE_ERROR

Item	Description
Message	Variable settings are duplicated and variable names cannot be identified Note: This message includes the following information. ▪ Component name ▪ Data name ▪ Statistics type
Content	The "Input Data" setting contains variables with duplicated definitions.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

MQTT Collector

AUTHENTICATION_FAILURE

Item	Description
Message	Authentication error
Content	Failed in authentication to MQTT Broker.
Action	(When turning OFF the "Anonymous access" setting) 1. Check the configuration on the MQTT Broker side for the correct user information (user name and password). 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to OFF. 4. For the "User name" and "Password" settings, enter the user name and password confirmed in step 1, and save them. 5. Restart the relevant component. (When turning ON the "Anonymous access" setting) 1. Check the configuration on the MQTT Broker side to make sure that anonymous access is allowed. 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to ON, and save it. 4. Restart the relevant component.

MESSAGE_PARSE_ERROR

Item	Description
Message	Incoming message parsing error
Content	Data in a different format than expected was received.
Action	Configure the setting on the publishing device side to send data in the following format. { 'records' : [{ 'timestamp': 'Timestamp (ISO 8601 format)' }, { 'Data name': 'Value' }]} Note 1: Define data as an array in JSON format for the records key. Note 2: The array should contain {'data name': 'Value' } as a data definition. Note 3: The Timestamp setting is optional. If setting it, use {'timestamp': 'Timestamp (ISO 8601 format)' } to define the timestamp. If not set, timestamp is automatically assigned. In this event, the system time of the machine running SpeeDBee Synapse is used.

UNSUPPORTED_DATA_TYPE

Item	Description
Message	Unsupported data type
Content	The data received contained a value of a type that the MQTT collector does not support.
Action	Configure the setting on the publishing device side to send data of the following types. ▪ Integer value ▪ Decimal value ▪ Character ▪ True/false value

TIMESTAMP_ERROR

Item	Description
Message	Timestamp error Note: This message includes the following information. ▪ Last registration time ▪ Error registration time
Content	The currently received data timestamp is older than the previously received data timestamp.
Action	1. Confirm the last registration time included in the message. 2. Configure the setting on the publishing device side to send data with a timestamp that is newer than the last registration time confirmed in step 1.

TIMESTAMP_RANGE_ERROR

Item	Description
Message	Timestamp tolerance error Note: This message includes the following information. ▪ Timestamp ▪ Minimum time allowed ▪ Maximum time allowed included
Content	The difference between the timestamp defined in the received data and the actual timestamp is larger than the value set in the "Timestamp error tolerance" setting.
Action	(Action 1) Configure the setting on the publishing device side to send data including no timestamp. (Action 2) 1. Open the configuration screen of the relevant component. 2. Check the "Timestamp error tolerance" setting. 3. Configure the setting on the publishing device side to send data that has a timestamp within the tolerance confirmed in step 2. (Action 3) 1. Open the configuration screen of the relevant component. 2. For the "Timestamp error tolerance" setting, enter a larger value, and save it. 3. Restart the relevant component.

TIMESTAMP_PARSE_ERROR

Item	Description
Message	Timestamp parse error
Content	The timestamp defined in the received data was not in the expected format.
Action	Configure the setting on the publishing device side to send data that has a timestamp in ISO 8601 format.
Remarks	An example of a timestamp in ISO 8601 format is: 2023-10-30T10:00:00.012345678Z

RECEIVED_PARAMETER_ERROR

Item	Description
Message	Received data error Note: This message includes the following information. ▪ Column name (or key name) ▪ Error cause
Content	There was a problem with a parameter defined in the received data. The types of error causes are as follows. ▪ data_type: Different in the type of the created column and the received data ▪ array_size: Different in the array size of the created column and the received data ▪ value: Value of the received data outside the range of the column type ▪ key_name: Keys not usable as column names when the "Dynamic column" setting is ON and the collector generates a column based on the received JSON data (e.g., incorrect character, exceeded maximum number of characters)
Action	(When the cause of the error is data_ type) 1. Confirm the column name included in the message. 2. Check the configuration on the publishing device side for the column data type confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Data type" setting of the column confirmed in step 1, specify the data type confirmed in step 2, and save it. 5. Restart the relevant component. (When the cause of the error is array_size) 1. Confirm the column name included in the message. 2. Check the configuration on the publishing device side for the array size of the column confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Number of data" setting of the column confirmed in step 1, specify the array size confirmed in step 2, and save it. 5. Restart the relevant component. (When the cause of the error is value) 1. Confirm the column name included in the message. 2. Configure the setting on the publishing device side so that the value of the data confirmed in step 1 falls within the range of the data type. (When the cause of the error is key_name) 1. Confirm the key name included in the message. 2. Open the configuration screen of the relevant component. 3. Check the names that can be entered for the "Data name" setting. 4. Configure the setting on the publishing device side to change the column name confirmed in step 1 to the name confirmed in step 3.

CA_FILE_ERROR

Item	Description
Message	Certificate file error
Content	The certificate uploaded to the "CA certificate" setting is invalid.
Action	1. Obtain the correct CA certificate in the MQTT Broker settings. 2. Open the configuration screen of the relevant component. 3. Upload the certificate gotten in step 1 to the "CA certificate" setting, and save it. 4. Restart the relevant component.

MQTT Emitter

AUTHENTICATION_FAILURE

Item	Description
Message	Authentication error
Content	Failed in authentication to MQTT Broker.
Action	(When turning OFF the "Anonymous access" setting) 1. Check the configuration on the MQTT Broker side for the correct user information (user name and password). 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to OFF. 4. For the "User name" and "Password" settings, enter the user name and password confirmed in step 1, and save them. 5. Restart the relevant component. (When turning ON the "Anonymous access" setting) 1. Check the configuration on the MQTT Broker side to make sure that anonymous access is allowed. 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to ON, and save it. 4. Restart the relevant component.

UNSUPPORTED_DATA_TYPE

Item	Description
Message	Unsupported data type
Content	Some of the data to be sent is of an unsupported data type.
Action	1. Right-click the IN Port of the relevant component. 2. Specify "Receive and set data definitions" for the "Setting option" setting, and check the data list. 3. In the data list, check the data type that the MQTT Emitter does not support. 4. Take one of the following actions on the component sending the data confirmed in step 3. ▪ Delete the flowlink ▪ Configure the flowlink filter function to prevent the data confirmed in step 3 from passing ▪ Stop or remove the component ▪ Configure the component not to send the data confirmed in step 3
Remarks	The MQTT Emitter supports the following data types. ・BOOLEAN ・INT8 ・INT16 ・INT32 ・INT64 ・UINT8 ・UINT16 ・UINT32 ・UINT64 ・FLOAT ・DOUBLE ・STRING ・BINARY ・FILE

PUBLISH_ERROR

Item	Description
Message	Publish error
Content	Failed to send data.
Action	(Workaround 1) Make sure that the machine running SpeeDBee Synapse is connected to the network. (Workaround 2) 1. Check the configuration on the MQTT Broker side for the host and port capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component. (Workaround 3) Consult your System Administrator and make sure that the configuration on the MQTT Broker side is correct.

File Emitter

UNSUPPORTED_DATA_TYPE

Item	Description
Message	Unsupported data type
Content	Some of the data to be sent is of an unsupported data type.
Action	1. Check the IN Port of the relevant component. 2. If it is connected with a flowlink to a component other than the following ones, delete the flowlink. ▪ CSV Serializer ▪ JSON Serializer

Cloud Emitter for AWS

AUTHENTICATION_FAILURE

Item	Description
Message	Authentication error
Content	Failed in authentication to AWS IoT Core.
Action	1. Check the AWS IoT Core configuration for the correct host port, and obtain the correct CA certificate, SSL certificate, and private key. 2. Open the configuration screen of the relevant component. 3. Enter the information confirmed in step 1 for the following settings, and upload and save the obtained file. ▪ Host ▪ Port ▪ CA certificate ▪ SSL certificate ▪ Private key 4. Restart the relevant component.

PUBLISH_ERROR

Item	Description
Message	Publish error
Content	Failed to send data to AWS IoT Core.
Action	(Workaround 1) Make sure that the machine running SpeeDBee Synapse is connected to the network. (Workaround 2) 1. Check the AWS IoT Core configuration for the correct host port, and obtain the correct CA certificate, SSL certificate, and private key. 2. Open the configuration screen of the relevant component. 3. Enter the information confirmed in step 1 for the following settings, and upload and save the obtained file. ▪ Host ▪ Port ▪ CA certificate ▪ SSL certificate ▪ Private key 4. Restart the relevant component. (Workaround 3) Consult your System Administrator and make sure that the configuration on the AWS Iot Core side is correct.

UNSUPPORTED_DATA_TYPE

Item	Description
Message	Unsupported data type
Content	Some of the data to be sent is of an unsupported data type.
Action	1. Check the IN Port of the relevant component. 2. If it is connected with a flowlink to a component other than the following ones, delete the flowlink. ▪ CSV Serializer ▪ JSON Serializer

Cloud Emitter for Azure

AUTHENTICATION_FAILURE

Item	Description
Message	Authentication error
Content	Failed in authentication to Azure IoT Hub.
Action	1. Check the configuration on the Azure IoT Hub side for the correct connection string. 2. Open the configuration screen of the relevant component. 3. For the "Connection string" setting, enter the connection string confirmed in step 1, and save it. 4. Restart the relevant component.

PUBLISH_ERROR

Item	Description
Message	Publish error
Content	Failed to send data.
Action	(Workaround 1) Make sure that the machine running SpeeDBee Synapse is connected to the network. (Workaround 2) 1. Check the configuration on the Azure IoT Hub side for the correct connection string. 2. Open the configuration screen of the relevant component. 3. For the "Connection string" setting, enter the connection string confirmed in step 1, and save it. 4. Restart the relevant component. (Workaround 3) Consult your System Administrator and make sure that the configuration on the Azure IoT Hub side is correct.

UNSUPPORTED_DATA_TYPE

Item	Description
Message	Unsupported data type
Content	Some of the data to be sent is of an unsupported data type.
Action	1. Check the IN Port of the relevant component. 2. If it is connected with a flowlink to a component other than the following ones, delete the flowlink. ▪ CSV Serializer ▪ JSON Serializer

FTP/FTPS/SFTP Emitter

AUTHENTICATION_FAILURE

Item	Description
Message	Authentication error
Content	Failed in authentication to FTP/FTPS/SFTP Server.
Action	(When turning OFF the "Anonymous access" setting) 1. Check the configuration on the FTP/FTPS/SFTP Server side for the correct user information (user name and password). 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to OFF. 4. For the "User name" and "Password" settings, enter the user name and password confirmed in step 1, and save them. 5. Restart the relevant component. (When turning ON the "Anonymous access" setting) 1. Check the configuration on the FTP/FTPS/SFTP Server side to make sure that anonymous access is allowed. 2. Open the configuration screen of the relevant component. 3. Set the "Anonymous access" setting to ON, and save it. 4. Restart the relevant component.

SEND_ERROR

Item	Description
Message	Publish error
Content	Failed to send data.
Action	(Workaround 1) Make sure that the machine running SpeeDBee Synapse is connected to the network. (Workaround 2) 1. Check the configuration on the FTP/FTPS/SFTP Server side for the hosts and ports capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component. (Workaround 3) Consult your System Administrator and make sure that the configuration on the FTP/FTPS/SFTP Server is correct.

PERMISSION_ERROR

Item	Description
Message	Directory operation error
Content	Failed to perform a directory operation on the FTP/FTPS/SFTP Server. (E.g., permission error)
Action	1. Open the configuration screen of the relevant component. 2. Check the "Output directory" setting for the directory entered. 3. Consult your System Administrator, and on the FTP/FTPS/SFTP Server, grant write permission to the directory confirmed in step 3.

JSON Serializer

MAX_SIZE_ERROR

Item	Description
Message	Max size error
Content	Unable to create the file because the file size exceeds the "Max size" setting.
Action	1. Open the configuration screen of the relevant component. 3. For the "Max size" setting, enter a larger value, and save it. 3. Restart the relevant component.

CSV Serializer

MAX_SIZE_ERROR

Item	Description
Message	Max size error
Content	Unable to create the file because the file size exceeds the "Max size" setting.
Action	1. Open the configuration screen of the relevant component. 3. For the "Max size" setting, enter a larger value, and save it. 3. Restart the relevant component.

JSON Deserializer

JSON_FORMAT_ERROR

Item	Description
Message	Incorrect formatting of JSON
Content	The received file is not in the correct JSON format.
Action	Connect the flowlink so that it can receive a file in the correct JSON format.

ARRAY_VALUES_NOT_SUPPORTED

Item	Description
Message	Array values are not supported Note: This message includes the following information. Pattern Data name
Content	The pattern matched an array values, which is not supported.
Action	1. Confirm the component and data included in the message. 2. Right-click the IN Port of the relevant component. 3. Enter a pattern that does not result in an array value and save it. 4. Restart the relevant component.

DATA_TYPE_MISMATCH

Item	Description
Message	Data type mismatch Note: This message includes the following information. Pattern Data name
Content	A data type different from the configuration on the result of matching the pattern has been specified for the "Data type" setting.
Action	1. Confirm the component and data included in the message. 2. Right-click the IN Port of the relevant component. 3. Select the data type that matches the match result and save. 4. Restart the relevant component.

STRING_TRUNCATED

Item	Description
Message	String truncated Note: This message includes the following information. Pattern Data name
Content	The string value matched by the pattern exceeds the maximum size, so the output string is truncated.
Action	No special action is required. However, some data is lost.
Remarks	The maximum string size is 511 bytes.

Event Trigger

IGNORE_INVALID_TIMESTAMP_DETECT

Item	Description
Message	Event detection ignored due to invalid timestamp data
Content	This error indicates that after the detection of a start or end event, another trigger occurred from data with an invalid timestamp, and the detection by that trigger was ignored. An invalid timestamp indicates data with the same timestamp as or earlier than the first encountered timestamp. The event trigger ignores detection from data with these timestamps.
Action	Revise the conditional expression that allows start and end events to be satisfied at the same time. This error does not occur if the start and end events occur at different times.

Shell Command

COMMAND_EXEC_ERROR

Item	Description
Message	Command execution error
Content	Failed to execute the command entered for the "Command" setting.
Action	1. Open the configuration screen of the relevant component. 2. For the "Command" setting, enter an executable command, and save it. 3. Restart the relevant component.

PLC Writing

CONNECTION_REFUSED

Item	Description
Message	Disconnected
Content	The PLC has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the configuration on the PLC side for the host and port capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component.

NETWORK_TIMEOUT

Item	Description
Message	Timeout Note: This message includes the following information. ▪ Address ▪ Port number ▪ Setting timeout value ▪ Operation type
Content	(When the operation type is connect or close) Failed to connect the PLC within the time specified for the "Connect timeout" setting. (When the operation type is receive or send) Failed to receive data from the PLC within the time specified for the "Read timeout" setting.
Action	1. Confirm the operation type included in the message. 2. Open the configuration screen of the relevant component. 3. (When the operation type confirmed in step 1 is connect or close) Increase the "Connect timeout" setting. (When the operation type confirmed in step 1 is receive or send) Increase the "Read timeout" setting. 4. Restart the relevant component.

SERIAL_CONNECTION_REFUSED

Item	Description
Message	Disconnected (Serial Communication)
Content	The PLC has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the PLC settings for the correct "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit". 2. Open the configuration screen of the relevant component. 3. Enter and save the values confirmed in step 1 for the "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit" settings. 4. Restart the relevant component.

SERIAL_NETWORK_TIMEOUT

Item	Description
Message	Timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Failed to receive data from the PLC within the time specified for the "Read timeout" setting.
Action	1. Open the configuration screen of the relevant component. 2. Increase the "Read timeout" setting. 3. Restart the relevant component.

SERIAL_NETWORK_ACCESS_ERROR

Item	Description
Message	Communication error Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Error number ▪ Operation type
Content	(When the operation type is connect) Failed to connect to the PLC. (When the operation type is receive or send) Failed to send or receive data to/from the PLC.
Action	1. Confirm the operation type included in the message. (If the operation type confirmed in step 1 is connect) 2. Open the configuration screen of the relevant component. 3. Check the PLC settings for the correct "Device", "Baud rate", "Data bit", "Stop bit", and "Parity bit", and enter and save the confirmed settings. 4. Restart the relevant component. (If the operation type confirmed in step 1 is receive or send) 2. Check for any connection issues with the PLC.

SERIAL_LOCK_TIMEOUT

Item	Description
Message	Connection exclusive control timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Could not connect to the PLC within the time specified for the "Connect timeout" setting because another component using the same device is currently connected.
Action	1. Open the configuration screen of the relevant component. 2. Increase the value of the "Connect timeout" setting. 3. Restart the relevant component.

REGISTER_ADDRESS_ERROR

Item	Description
Message	Specified register is invalid Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address not supporting bit specification has been entered in the "Address" setting with bit specification.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address without bit specification, and save it. 4. Restart the relevant component.

REGISTER_ADDRESS_RANGE_ERROR

Item	Description
Message	Incorrect register address Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address that cannot be handled by the PLC protocol has been entered in the "Address" setting.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that can be handled by the PLC protocol, and save it. 4. Restart the relevant component. Note: Refer to the manual of the relevant device and others for usable addresses and their range.

REGISTER_ADDRESS_DATA_TYPE_ERROR

Item	Description
Message	Incorrect data type Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A data type different from the configuration on the PLC side has been specified for the "Data type" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the PLC configuration for the data type of the register confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Data type" setting of the register confirmed in step 1, specify the data type confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_ADDRESS_SIZE_ERROR

Item	Description
Message	Incorrect number of contiguous regions Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	The number of contiguous regions different from the configuration on the PLC side has been entered for the "Num array" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the PLC configuration for the number of contiguous regions confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Num array" setting of the register confirmed in step 1, enter the number of contiguous regions confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_WRITE_FIX_VALUE_ERROR

Item	Description
Message	Incorrect fixed value Note: This message includes the following information. ▪ Register name ▪ Register address
Content	The "Write value" setting is invalid. Note: This error occurs when the "Value type" setting is "Fix value."
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. Make sure that the "Write value" setting confirmed in step 1 satisfies the following conditions, and save it. ▪ Write value type matching the "Data type" setting ▪ Number of characters less than or equal to the "Num array" setting, if the write value is a string 5. Restart the relevant component.

REGISTER_WRITE_NO_VALUE_ERROR

Item	Description
Message	Register write value acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address
Content	Failed to get the data specified for the "Write value" setting. Note: This error occurs when the "Value type" setting is "Component."
Action	1. Confirm the register name and register address included in the message. 2. Click the IN Port of the relevant component, and open the data monitor. 3. Confirm the column in which at least one data item is registered. 4. Open the configuration screen of the relevant component. 5. For the "Write value" setting of the register confirmed in step 1, specify the column confirmed in step 3, and save it. 6. Restart the relevant component.

REGISTER_WRITE_ERROR

Item	Description
Message	Register write error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed in write access to the register.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

Modbus Writing

CONNECTION_REFUSED

Item	Description
Message	Disconnected
Content	The device has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the configuration on the device side for the host and port capable of communication. 2. Open the configuration screen of the relevant component. 3. For the "Host" and "Port" settings, enter the host and port confirmed in step 1, and save them. 4. Restart the relevant component.

NETWORK_TIMEOUT

Item	Description
Message	Timeout Note: This message includes the following information. ▪ Address ▪ Port number ▪ Setting timeout value ▪ Operation type
Content	(When the operation type is connect or close) Failed to connect to the device within the time specified for the "Connect timeout" setting. (When the operation type is receive or send) Failed to receive data from the device within the time specified for the "Read timeout" setting.
Action	1. Confirm the operation type included in the message. 2. Open the configuration screen of the relevant component. 3. (When the operation type confirmed in step 1 is connect or close) Increase the "Connect timeout" setting. (When the operation type confirmed in step 1 is receive or send) Increase the "Read timeout" setting. 4. Restart the relevant component.

SERIAL_CONNECTION_REFUSED

Item	Description
Message	Disconnected (Serial Communication)
Content	The device has been disconnected.
Action	(Action 1) Restart the component. (Action 2) 1. Check the device settings for the correct "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits". 2. Open the configuration screen of the relevant component. 3. Enter and save the values confirmed in step 1 for the "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits" settings. 4. Restart the relevant component.

SERIAL_NETWORK_TIMEOUT

Item	Description
Message	Timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Failed to receive data from the device within the time specified for the "Read timeout" setting.
Action	1. Open the configuration screen of the relevant component. 2. Increase the "Read timeout" setting. 3. Restart the relevant component.

SERIAL_NETWORK_ACCESS_ERROR

Item	Description
Message	Communication error Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Error number ▪ Operation type
Content	(When the operation type is connect) Failed to connect to the device. (When the operation type is receive or send) Failed to send or receive data to/from the device.
Action	1. Confirm the operation type included in the message. (If the operation type confirmed in step 1 is connect) 2. Open the configuration screen of the relevant component. 3. Check the device settings for the correct "Device", "Baud rate", "Communication protocol", "Data bits", "Stop bits", and "Parity bits", and enter and save the confirmed settings. 4. Restart the relevant component. (If the operation type confirmed in step 1 is receive or send) 2. Check for any connection issues with the device.

SERIAL_LOCK_TIMEOUT

Item	Description
Message	Connection exclusive control timeout (Serial Communication) Note: This message includes the following information. ▪ Device ▪ Baud rate ▪ Configured timeout value ▪ Operation type
Content	Could not connect to the device within the time specified for the "Connect timeout" setting because another component using the same device is currently connected.
Action	1. Open the configuration screen of the relevant component. 2. Increase the value of the "Connect timeout" setting. 3. Restart the relevant component.

REGISTER_ADDRESS_ERROR

Item	Description
Message	Specified register is invalid Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address not supporting bit specification has been entered in the "Address" setting with bit specification.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address without bit specification, and save it. 4. Restart the relevant component.

REGISTER_ADDRESS_RANGE_ERROR

Item	Description
Message	Incorrect register address Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A register address that cannot be handled by the device protocol has been entered for the "Address" setting.
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. For the "Address" setting of the register confirmed in step 1, enter the register address that can be handled by the device protocol, and save it. 4. Restart the relevant component. Note: Refer to the manual of the relevant device and others for usable addresses and their range.

REGISTER_ADDRESS_DATA_TYPE_ERROR

Item	Description
Message	Incorrect data type Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	A data type different from the configuration on the device side has been specified for the "Data type" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the configuration on the device side for the data type of the register confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Data type" setting of the register confirmed in step 1, specify the data type confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_ADDRESS_SIZE_ERROR

Item	Description
Message	Incorrect number of contiguous regions Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Operation type
Content	The number of contiguous regions different from the configuration on the device side has been entered for the "Num array" setting.
Action	1. Confirm the register name and register address included in the message. 2. Check the configuration on the device side for the number of contiguous regions confirmed in step 1. 3. Open the configuration screen of the relevant component. 4. For the "Num array" setting of the register confirmed in step 1, enter the number of contiguous regions confirmed in step 2, and save it. 5. Restart the relevant component.

REGISTER_WRITE_FIX_VALUE_ERROR

Item	Description
Message	Incorrect fixed value Note: This message includes the following information. ▪ Register name ▪ Register address
Content	The "Write value" setting is invalid. Note: This error occurs when the "Value type" setting is "Fix value."
Action	1. Confirm the register name and register address included in the message. 2. Open the configuration screen of the relevant component. 3. Make sure that the "Write value" setting confirmed in step 1 satisfies the following conditions, and save it. ▪ Write value type matching the "Data type" setting ▪ Number of characters less than or equal to the "Num array" setting, if the write value is a string 5. Restart the relevant component.

REGISTER_WRITE_NO_VALUE_ERROR

Item	Description
Message	Register write value acquisition error Note: This message includes the following information. ▪ Register name ▪ Register address
Content	Failed to get the data specified for the "Write value" setting. Note: This error occurs when the "Value type" setting is "Component."
Action	1. Confirm the register name and register address included in the message. 2. Click the IN Port of the relevant component, and open the data monitor. 3. Confirm the column in which at least one data item is registered. 4. Open the configuration screen of the relevant component. 5. For the "Write value" setting of the register confirmed in step 1, specify the column confirmed in step 3, and save it. 6. Restart the relevant component.

REGISTER_WRITE_ERROR

Item	Description
Message	Register write error Note: This message includes the following information. ▪ Register name ▪ Register address ▪ Protocol error number
Content	Failed in write access to the register.
Action	1. Confirm the register name, register address, and protocol error number included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the protocol error number confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

EtherNet/IP Writing

WRITE_ERROR

Item	Description
Message	Write error Note: This message includes the following information. ▪ Error cause ▪ Variable name or class ID ▪ Instance ID ▪ Attribute ID
Content	Failed in writing.
Action	1. Confirm the error cause, variable name, class ID, instance ID, and attribute ID included in the message. 2. Check the communication specifications manual of the device to see if a workaround is available for the cause of the error confirmed in step 1. 3. (If a workaround is available) Implement the workaround. (If no workaround is available, or if you are not familiar with the workaround instructions) Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

UNSUPPORTED_FUNCTION_ERROR

Item	Description
Message	Unsupport function
Content	This function is not currently supported. Writing with CIPObject is not supported.
Action	1. Open the configuration screen of the relevant component. 2. Make sure that the "Setting option" setting of the variable satisfies the following condition, and save it. ▪ To be "Variable name" (Writing with "CIPObject" is not supported.) 3. Restart the relevant component.

FIX_DATA_TYPE_INCOLLECT

Item	Description
Message	Fixed value write data type mismatch Note: This message includes the following information. ▪ Data type ▪ Write value
Content	The fixed write value does not match the destination data type. Note: This error occurs when the "Value type" setting is "Fix value."
Action	1. Confirm the data type and write value included in the message. 2. Open the configuration screen of the relevant component. 3. Make sure that the "Write value" setting of the variable confirmed in step 1 satisfies the following condition, and then save it. ▪ Write value type matching the "Data type" setting 4. Restart the relevant component.

STRUCT_ERROR

Item	Description
Message	Specified structure does not exist Note: This message includes the following information. ▪ Variable name
Content	The specified structure does not exist.
Action	1. Confirm the variable name included in the message. 2. Open the configuration screen of the relevant component. 3. Make sure that the "Variable name" setting of the variable confirmed in step 1 satisfies the following conditions, and then save it. ▪ Specified variable name is correct ▪ Specified variable is a structure 4. Restart the relevant component.

Send mail

SMTP_AUTHENTICATION_ERROR

Item	Description
Message	SMTP authentication error Note: This message includes the following information. ▪ Username ▪ Password
Content	Failed in authentication to SMTP Server.
Action	1. Check the configuration on the SMTP Server side for the correct SMTP user information (user name and password). 2. Open the configuration screen of the relevant component. 3. For the "SMTP user" and "SMTP password" settings, enter the user name and password confirmed in step 1, and save them. 4. Restart the relevant component.

Core Internal

DELETE_STORAGE_GROUPS_ERROR

Item	Description
Message	Past data deletion error
Content	Failed to delete old data in the persistent column. A storage error is one of the possible causes.
Action	Consult your System Administrator and make confirmation on the storage status and the like. (E.g., possibility of failure)

DELETE_FILE_TYPE_OLD_DATA_ERROR

Item	Description
Message	File type column data deletion error
Content	Failed to delete old data in the file type column. A storage error is one of the possible causes. (The file type column refers to a file saved by the serializer.)
Action	Consult your System Administrator and make confirmation on the storage status and the like. (E.g., possibility of failure)

ACCESS_FILE_TYPE_DATA_DIR_ERROR

Item	Description
Message	File type column data deletion error Note: This message includes the following information. ▪ Number of files
Content	Failed to delete old data in the file type column because the directory was inaccessible.
Action	Consult your System Administrator and make confirmation on the storage status and the like. (E.g., possibility of failure)

SYNC_COLUMNS_TO_STORAGE_ERROR

Item	Description
Message	Persistent data write error
Content	Failed to write the persisted column to storage. A storage error is one of the possible causes.
Action	Consult your System Administrator and make confirmation on the storage status and the like. (E.g., possibility of failure)

CORE_INTERRUPT

Item	Description
Message	Detection of abnormal end of previous run Note: This message includes the following information. ▪ Core start time ▪ Final state ▪ Last state transition time
Content	Due to a cause such as a power failure of the machine running SpeeDBee Synapse, the core stopped without a graceful termination procedure.
Action	Make sure that the components registered in SpeeDBee Synapse operate normally.

SPEEDBEE_ERROR_ACCESS

Item	Description
Message	DB access error detected
Content	Failed to access the time series database file for SpeeDBee Synapse.
Action	(Workaround 1) If this occurs frequently, initialize the database as described in "Server Settings." (Workaround 2) If the error persists even after Workaround 1 is implemented, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

SPEEDBEE_ERROR_CORRUPT

Item	Description
Message	DB file corruption detected
Content	The time series database file for SpeeDBee Synapse is corrupt.
Action	(Workaround 1) If this occurs frequently, initialize the database as described in "Server Settings." (Workaround 2) If the error persists even after Workaround 1 is implemented, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

SPEEDBEE_ERROR_INTR

Item	Description
Message	DB power failure detection section
Content	Due to a cause such as a power failure of the machine running SpeeDBee Synapse, the time series database operation was interrupted.
Action	Make sure that the components registered in SpeeDBee Synapse operate normally.

SPEEDBEE_ERROR_NO_REPORTS

Item	Description
Message	DB missing log acquisition error
Content	Failed to obtain the missing detection log of the time series database file for SpeeDBee Synapse.
Action	(Workaround 1) If this occurs frequently, initialize the database as described in "Server Settings." (Workaround 2) If the error persists even after Workaround 1 is implemented, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

DB query service

PARAMETER_ERROR_IPADDRESS

Item	Description
Message	IP address setting error
Content	The "Address" setting is blank.
Action	1. Open the configuration screen of the relevant component. 2. For the "Address" setting, enter the IP address, and save it. 3. Restart the relevant component.

PARAMETER_ERROR_PORT_NUMBER

Item	Description
Message	Port number setting error
Content	The "Port" setting is blank.
Action	1. Open the configuration screen of the relevant component. 2. For the "Port" setting, enter the port number, and save it. 3. Restart the relevant component.

PARAMETER_ERROR_HTTPS_CERTIFICATION

Item	Description
Message	HTTPS certificate error
Content	No HTTPS certificate file has been uploaded to the "SSL/TLS certificate" setting in the "HTTP/HTTPS communication" Setting Menu.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

PARAMETER_ERROR_HTTPS_SECRETKEY

Item	Description
Message	HTTPS private key error
Content	No HTTPS key file has been uploaded to the "Private key" setting in the "HTTP/HTTPS communication" Setting Menu.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

PARAMETER_ERROR_JWS_SETTING

Item	Description
Message	Enable/disable JWS verification setting error
Content	The "Token authentication" setting is unspecified.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

PARAMETER_ERROR_JWS_VERIFICATION

Item	Description
Message	JWS validation file error
Content	The JWS validation file is incomplete.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

DB_QUERY_HTTP_SERVER_START_ERROR

Item	Description
Message	DB query service startup error
Content	Failed to start HTTP Server.
Action	1. Open the configuration screen of the relevant component. 2. Check the "Host" and "Port" settings. 3. Consult your System Administrator and confirm if the host and port checked in step 2 conflicts with other services.

Error manager

PARAMETER_ERROR_INTERVAL

Item	Description
Message	Processing interval setting error
Content	The "Processing interval" setting value is incorrect.
Action	1. Open the configuration screen of the relevant component. 2. For the "Processing interval" setting, enter a value in the range of 5 to 180, and save it. 3. Restart the relevant component.

PARAMETER_ERROR_CORE_PORT

Item	Description
Message	Core port number setting error
Content	The core port number is set to an incorrect value.
Action	This error should not normally occur. Consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

NETWORK_TIMEOUT_ERROR

Item	Description
Message	Communication timeout error
Content	Communication timed out.
Action	1. Open the configuration screen of the relevant component. 2. For the "Timeout" setting, enter a larger value, and save it. 3. Restart the relevant component.

Event data manager

RESTORE_DB

Item	Description
Message	Restoring data from backup due to database corruption
Content	This is a warning to let you know that during access to the internal database of i-Trigger, corruption was detected and data was restored from a backed-up database.
Action	No special action is required. However, some data is lost.

VIDEO Collector (i-Trigger Extension package)

READ_FRAME_ERROR

Item	Description
Message	Failed to load frame
Content	Failed to load streaming data received from a network camera.
Action	Usually, no special action is required. However, if this error persists, check the following points. 1. Check to see if the connected camera supports i-Trigger. (Reference) 2. Revise the camera settings. Try a lower resolution or lower frame rate.

MAKE_CONTAINER_ERROR

Item	Description
Message	Error occurred while creating mp4
Content	An internal error occurred while creating the mp4 file.
Action	This error should not normally occur. If the symptom persists, consult your System Administrator, and contact manufacturer following the steps described in Contact manufacturer.

Event Recorder (i-Trigger Extension package)

All errors generated by this component are "Component default" errors.